Support
How can we help?
A question about Tekio, a problem or an idea? Write to us in English or French.
Frequently asked questions
Updated on 10 October 2026.
Do I need an account?
No. You can log workouts and use Tekio without signing up. An optional account lets you back up your data and restore it on another iPhone.
What is free?
Tekio Free includes workouts and your routines, history and records, the recovery score, the 3D body with every muscle-by-muscle reading, measurements, nutrition, Apple Health imports and the My Body widget, with one goal, two progress photos and the squat in the simulator. Tekio Max adds Tekio AI (your coach, a debrief after every session, a review every Monday) and your custom plan that adjusts to your workouts, with unlimited goals, photos and simulator movements.
How does the Tekio Max trial work?
The annual plan includes a 7-day free trial for eligible users. The monthly plan is billed immediately. The price, billing date and terms are shown before you confirm in the App Store.
How do I manage my subscription?
Apple manages your subscription. Open Settings on your iPhone, tap your name, then Subscriptions. You can also open Apple’s subscription management. Deleting the app or your data does not cancel your subscription.
How do I delete my data or account?
In Tekio, open Settings from your profile, then “Erase my data” for this iPhone. If you have a backup account, use “Delete account” in Settings → Account & backup to also delete that account and its backup. See the privacy policy for details.
How do I report a problem?
Email [email protected] with the screen involved, the steps that led to the problem, and your Tekio and iOS versions. If you attach a screenshot, hide any personal information you do not want to share.
Which iPhones are supported?
Tekio requires iOS 18 or later. Some features depend on your device and iOS version; their requirements are shown in the app.